Quality Policy
METS Energy Quality Policy is to keep our customers satisfied by complying with their requirements and even exceeding them, in a cost-effective approach. We take pride in being one of the leaders in design, assembly, sales and after sales services of Gensets.
METS Energy is dedicated to quality and continuous process improvement
Our Quality Objectives are:
- Conformity with customer requirement.
- Delivery of high quality services.
- On-time delivery of our services.
- Treatment of our customers with honesty, integrity and transparency.
- Provision of resources (Human Resources, infrastructure and suitable work environment).
In order to implement our Policy and achieve these objectives, METS ENERGY is responsible and committed to:
- Dedicate ourselves to the highest standards of consistently exceed the expectations of our stakeholders.
- Ensure that employees are competent and involved in a continuous effort to improve themselves and the quality of their work.
- Create and foster a work environment that supports innovation amongst all employees and across areas of operation.
- Mutual respect and ethical behavior with colleagues, clients, suppliers, customers, the community and the environment.
- Document processes, define, measure and continuously improve them through the ISO 9001:2008 Quality Management System.
The company continually provides training to employees and managers, and communicates to all staff this policy and ensures it is understood and implemented.
As Managing Director, I am fully committed to ensuring the implementation of and continual improvement of this Quality Management System.
The Quality Policy is a live document, and is reviewed at regular Management Review meetings.
Eng. Nasser Ghandour
Managing Director